Returns, Incidents & Refunds

Can I return an item?

B2B orders cannot be returned due to a change of mind, because the customer no longer needs the product, or for any other reason unrelated to a defect or incorrect delivery.

Once a B2B order has been paid, it can no longer be cancelled or returned.



Can I cancel my order?

Once a B2B order has been paid, it can no longer be cancelled.

Before placing and paying for an order, please carefully check the availability date of the products. The expected availability date is indicated when the order is placed and/or on the proforma invoice.

By placing and paying for the order, you confirm that you have reviewed and accepted the indicated availability dates. If an item has a longer lead time or is on backorder, the order cannot be cancelled after payment because of the waiting time.



My order has arrived damaged. What can I do?

Please inspect your order upon reception and contact us as soon as possible, and at the latest within 3 days after delivery, if an item is defective, damaged, or if you have received the wrong item.


When reporting damage, please include:

• Photos of the outer packaging, with the shipping label clearly visible


• Photos of the inner protection inside the box


• Photos of the damaged product


• If more than one item is damaged, please also include a group picture showing all affected items

Our team will assess the claim and determine the appropriate solution.


For shipments delivered on pallets, please retain the original pallet and packaging until the claim has been assessed.


We do not accept claims based solely on slight differences in colour, material, texture, or design. As our products are handmade and often made from natural materials, slight imperfections and variations are considered part of the character of our collection.



I received the wrong item. What should I do?

If you receive an incorrect item, please contact our customer service as soon as possible and within 3 days after delivery, including photos of the item received and the shipping label.

We will assess the situation and provide the appropriate solution.